
Why Your American Water Bill is Late & How to Handle it
There's a good chance that your latest bill from American Water is late in arriving.
The company says they have been the victim of a cyberattack and that the company has shut down its billing system until it can be sure that customer information has remained safe.
You should wait for the problem to be resolved and your bill to be sent later.
Cyberattacks against water utilities across the country are becoming more frequent and more severe in the last year according to the Environmental Protection Agency.
What You Should Know About American Water Cyber Attack
American Water Works — a supplier of drinking water and wastewater services to more than 14 million people — on Monday said hackers had breached its computer networks and systems, prompting it to pause billing to customers.
The Camden, NJ-based utility became aware of the unauthorized activity on Thursday, and took protective steps, including shutting down certain systems, American Water Works stated in a regulatory filing.
The company does not believe its facilities or operations were impacted by the cybersecurity incident, but is "currently unable to predict the full impact," it stated.
"In an effort to protect our customers' data and to prevent any further harm to our environment, we disconnected or deactivated certain systems.
There will be no late charges for customers while these systems are unavailable," an American Water spokesperson told CBS News in an email.
The company is "working around the clock to investigate the nature and scope of the incident," the spokesperson added.
American Water is the Nation's Largest Water Company
According to its website, American Water is the largest regulated water and wastewater utility company in the U.S. and provides drinking water and wastewater services to more than 14 million people in 14 states and on 18 military installations.
In addition to New Jersey, it manages more than 500 water and wastewater systems in about 1,700 communities in California, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maryland, Missouri, Pennsylvania, Tennessee, Virginia and West Virginia.
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